These Terms and Conditions set out the basis on which removal services are provided to customers within Maida Vale and surrounding areas in the United Kingdom. By booking or using any removal service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business booking or receiving the removal service.
Company means the removal service provider supplying the services under these Terms and Conditions.
Services means the removal, packing, loading, transportation, unloading, storage, or associated services provided by the Company.
Goods means the items, furniture, personal belongings, equipment, or other property that are the subject of the Services.
Service Area means Maida Vale and the wider local area served by the Company, together with any other locations agreed in writing.
The Company provides residential and commercial removal services, which may include packing, loading, transport, unloading, and optional short-term storage. The exact scope of the Services will be set out in the booking confirmation or written quotation accepted by the Customer.
The Company may decline to handle certain Goods, including hazardous materials, illegal items, perishable or fragile items that are not properly packed, or any items that may pose a safety risk. The Company will inform the Customer if any item cannot be transported or handled under these Terms.
All bookings are subject to availability and acceptance by the Company. A booking is normally made following an enquiry by the Customer and a quotation provided by the Company, which may be based on information given by the Customer or a site visit where required.
The Customer must provide accurate and complete information regarding the collection and delivery addresses, access restrictions, parking availability, floors, lifts, volume of Goods, and any special requirements. The Company relies on this information when preparing the quotation and scheduling staff and vehicles.
A booking is only confirmed when the Customer has accepted the quotation, agreed to these Terms and Conditions, and any required deposit or advance payment has been received by the Company. The Company may issue a written booking confirmation setting out the agreed date, time window, and the Services to be provided.
The Customer is responsible for obtaining any parking permits or access permissions required at either the collection or delivery address, unless specifically agreed otherwise in writing. Any charges or penalties arising from insufficient permissions may be charged to the Customer.
Unless expressly stated otherwise, quotations are estimates and are typically based on the information supplied by the Customer. Quotations usually include labour, vehicle use, and basic insurance cover as described in these Terms. Additional services such as packing materials, dismantling or reassembly of furniture, long carries, or work outside normal hours may incur extra charges.
The Company reserves the right to revise a quotation or apply additional charges if:
1. The information provided by the Customer is incomplete, inaccurate, or changes significantly.
2. Access at either address is substantially different from what was advised, including unexpected stairs, narrow doorways, or long walking distances.
3. The volume or weight of Goods exceeds the estimate used to prepare the quotation.
4. Work is delayed or extended due to circumstances outside the Company’s reasonable control, such as waiting for keys, traffic restrictions, or delays caused by the Customer or third parties.
Any variation to the agreed Services or charges will be communicated to the Customer as soon as reasonably practicable. The Customer will be responsible for any agreed additional charges.
Prices are stated in pounds sterling and are inclusive or exclusive of VAT as specified in the quotation or booking confirmation, subject to applicable law.
Payment terms will be confirmed at the time of booking. Unless otherwise agreed:
1. Domestic moves are payable in full prior to or on the day of the move, before unloading.
2. Commercial or larger moves may require a deposit and staged or full advance payment.
3. Storage or ongoing services are normally invoiced in advance for each period.
Payments may be made by accepted methods as notified by the Company from time to time. The Company reserves the right to charge interest on overdue sums at the statutory rate until payment is received in full.
The Company is under no obligation to commence or continue with the Services if payment has not been received in accordance with agreed terms.
The Customer may cancel or amend a booking by giving notice to the Company. Any cancellation or amendment must be communicated as early as possible.
Unless otherwise stated in the quotation or booking confirmation, the following will normally apply:
1. If cancellation is made more than a specified number of working days before the scheduled service date, a full or partial refund of any deposit may be given, less any reasonable administration costs.
2. If cancellation is made within a shorter notice period, the Company may retain some or all of the deposit or charge a cancellation fee to cover lost bookings, staff costs, and vehicle allocation.
3. If the Customer fails to be present, provide access, or otherwise prevents the Company from performing the Services on the booked date, this may be treated as a late cancellation and full charges may apply.
4. Reasonable amendments to the service date or time may be accommodated subject to availability and any price variation that may result from the change.
The Company may cancel or reschedule the Services in extraordinary circumstances, including severe weather, vehicle breakdown, staff illness, safety concerns, or events beyond its reasonable control. In such cases, the Company will seek to agree a new service date or, where appropriate, offer a refund of any pre-paid sums for Services not provided, in full and final settlement.
The Customer agrees to:
1. Ensure that all Goods are properly packed, secured, and labelled, unless packing services have been bought from the Company.
2. Remove or secure loose items and contents within furniture, appliances, drawers, and cupboards.
3. Provide clear and safe access at the collection and delivery addresses, including any necessary parking arrangements or permits.
4. Inform the Company in advance of any Goods that are particularly fragile, valuable, or unusually heavy or awkward, such as pianos, safes, or large appliances.
5. Be present, or appoint a responsible representative, at both collection and delivery points to ensure instructions are given and the Services can be carried out smoothly.
6. Check the premises and vehicle before departure to ensure that no Goods have been left behind.
The Company shall provide the Services with reasonable care and skill, using appropriately trained personnel and suitable vehicles for the nature and volume of the Goods as described at the time of booking.
The Company will take reasonable steps to protect property and Goods during loading, transport, and unloading. Protective equipment such as blankets or covers may be used where appropriate. However, the Company is not responsible for normal wear and tear, pre-existing damage, or deterioration of Goods that are inherently delicate or poorly packed.
The Company will use reasonable efforts to meet any agreed arrival or delivery windows but cannot guarantee exact times due to traffic, road conditions, and other external factors.
The Company’s liability for loss of or damage to Goods or property is subject to the following conditions and limits:
1. The Company is not liable for loss or damage arising from the Customer’s failure to pack Goods properly, unless the Company has provided a packing service.
2. The Company is not liable for damage to furniture or items that require dismantling or specialist handling where the Customer has chosen not to use professional dismantling services.
3. The Company is not responsible for mechanical or electrical failure of appliances, equipment, or instruments, unless there is clear evidence of physical damage caused by the Company’s negligence.
4. The Company’s liability for any single event or series of connected events may be limited to a specified amount per job, unless a higher level of cover has been agreed in writing and paid for by the Customer.
5. The Company is not liable for loss of profits, loss of business, indirect or consequential losses, or purely financial losses arising out of or in connection with the Services.
6. The Customer must inspect Goods and premises on completion and notify the Company in writing of any visible loss or damage as soon as reasonably practicable, and in any event within a reasonable period following completion of the Services. Failure to do so may prejudice a claim.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
The Company will maintain appropriate insurance cover in respect of its legal liabilities while providing the Services. This may include goods in transit insurance and public liability insurance, subject to policy terms, conditions, and exclusions.
The Customer is advised to ensure that their own home, contents, or business insurance policies provide adequate cover for Goods during removal, storage, and transit, as the Company’s liability may be limited. Additional cover may be available at extra cost, subject to separate terms.
The Company is committed to complying with applicable UK waste and environmental regulations. The Customer must not request or cause the Company to dispose of Goods or materials in any unlawful or unsafe manner.
Where the Services include removal and disposal of unwanted items, the Company will do so in accordance with relevant waste carrier, transfer, and disposal requirements, using authorised facilities where required. Additional charges may apply for waste transfer, recycling, or special disposal of bulky or restricted items.
The Company will not collect or dispose of hazardous or prohibited materials, including but not limited to chemicals, asbestos, gas cylinders, flammable substances, or clinical waste. The Customer is responsible for identifying any such items and arranging appropriate specialist disposal.
The Company will not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control. These events may include severe weather, accidents, road closures, traffic congestion, strikes, government restrictions, or other unforeseen circumstances.
If performance is affected by such an event, the Company will take reasonable steps to minimise disruption and may reschedule all or part of the Services. Any rescheduling will be arranged with the Customer as soon as practicable.
If the Customer has any concerns or complaints about the Services, they should raise them with the Company as soon as possible. The Company will seek to resolve issues promptly and fairly through its internal complaints handling process.
Where a dispute cannot be resolved directly, the parties may consider independent mediation or other dispute resolution methods before commencing legal proceedings, where appropriate.
The Company will collect and use personal data provided by the Customer for the purpose of managing bookings, providing the Services, processing payments, and handling any enquiries or complaints. Personal information will be handled in accordance with applicable UK data protection laws.
The Company may retain relevant records for a reasonable period for legal, accounting, and operational purposes. The Customer may have rights in relation to their personal data, which can be exercised in accordance with applicable law.
These Terms and Conditions form the entire agreement between the Company and the Customer in relation to the Services, unless supplemented by a written contract or service agreement expressly agreed by both parties.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Any failure or delay by the Company to exercise a right or remedy does not constitute a waiver of that or any other right or remedy.
The Customer may not assign or transfer their rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or subcontract the performance of the Services, provided that overall responsibility to the Customer is maintained.
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory rights the Customer may have under consumer protection legislation.
By confirming a booking or allowing the Services to proceed, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.
If you have tried other removal companies Maida Vale and have been less than impressed with the results then don’t be put off from using our specialist removal company. You will be gladly surprised with our affordable prices and deals.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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